Work at Fleet Feet Fox Valley

OPEN POSITIONS (last updated March 6, 2024)

Outfitter - Fox Valley - Full-time & Part-time available

We are currently looking for Outfitters (sales associates) who are passionate about the sport of running and walking, highly motivated, excited about quality merchandise, and committed to exceeding customer expectations. Outfitters are responsible for assisting in the accomplishment of day-to-day retail operations focused around customer service and overall store appearance. This includes educating customers regarding training, injury prevention, sports nutrition, and recommending appropriate products. Outfitters report directly to their floor manager and will go through a thorough training program to be prepared for success.

Store Manager - Fox Valley - Full-time

As a Retail Experience/Store Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associates, or Outfitters as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. QUalified candidates will demonstrate leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting and will be expected to be on the sales floor 5 days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything. 

Full-time positions require a minimum of 30 hours per week. Must be available to work weeknights and 2-4 weekend shifts per month.

If you answer “yes” the questions below, please submit your resume or a list of prior work experience. Please also include a statment about why you want to work for us. You may email the above information to jeremy.schapiro@fleetfeetfoxvalley.com.

Employment at Fleet Feet Fox Valley

Before you consider joining our team, test yourself with these questions:

Do you have a sales sense? Our customers appreciate learning about our products…from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.

Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.

Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.

Are you a team player? Fleet Feet is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.

Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.

Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.

Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.

Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.

**Sales experience preferred.